Everything of the Rental
We have divided the FAQs page into four sections to make it easier for you to find the answers you need. We hope you find this information useful. Do not hesitate to contact a customer service representative if you have questions or need further assistance.
Q. Where are you located?
A. We are located at # 118 Rafael Osuna Colonia Versalles, Puerto Vallarta, Jalisco. Our nearest cross streets are Calle Berlin and Calle Merida.
Q. Do I need an appointment to visit your showroom?
A. Although appointments are not necessary, if you need assistance planning your event and would like to speak with a specialist in holiday events, we recommend making an appointment to dedicate a block of time to help you with your needs event.
Q. What is required to make an order?
A. You will be asked for your name, home address, home telephone number and alternate phone number, valid driver's license issued by the government or other photo identification and a credit card. If you do not have a credit card, a cash deposit equal to the replacement cost of the equipment will be picked up. The cash deposit will be refunded upon timely return of all products in the same condition as received.
Q. How far in advance should I place my order?
It is recommended to make reservations A. advance to ensure availability. We recommend placing your reservation at least two weeks before the date of your event. However, you can order one day in advance or up to a year in advance. Delivery Orders placed less than 48 hours notice may be subject to fees.
Q. What is the timetable of TALBOT Showroom ROSS ACCESSORY RENTALS EVENT?
A. The Showroom TALBOT ROSS ACCESSORY RENTALS EVENT is open Monday to Friday from 9 am to 5 pm and Saturday from 9 to 1pm. We encourage you to call our showroom for more information April 22 5258.
Q. When should I place my order rental or lease?
A. The sooner the better. Early planning ensures product availability. A reservation will confirm the items you need will be available the day you requested.
Q. Did I can help find the items you may need?
A. Yes, our event rental professionals are always available to help you with your case. We can suggest topics to you to help her look beautiful event run smoothly yet.
Q. What about changes to my order?
A. The best changes are made five days before your event, but because certain items can be special ordered for your event some items require two weeks notice prior to canceling. Additions to your order are always welcome but are subject to availability. Remember that we always do our best to meet your needs.
Q. What is the rental period?
A. All prices are shown in a (single event) the use of a day. If you want to use to rent for a longer period of time, please contact us for a quote on long term. Beyond that additional charges apply. We charge for all time out if the equipment is used or not.
All charges are for rented items leave our facility and have been for a certain period of time, the item is used or not, so please make your selections carefully.
Q. How and when do I pay?
A. Full payment must be completed at least 3 days before the event. However an advance payment ensures that items will be reserved for you only on that specific date. Credit or debit cards are forced to rent items. Other payments can be accepted on return. We accept American Express, Discover, MasterCard and Visa.
Delivery and Collection
Q. What is the charge for pickup and delivery?
A. The fee is based on the size of the order, the distance traveled.
Q. When will my items be delivered?
A. Our trucks have many deliveries during the day. The schedules are made well in advance. You may request morning shift (8am to 1pm) or afternoon (2pm to 5pm) delivery. Deliveries can be made 24 hours a day, but no additional charge for deliveries outside of normal hours. Please ask in TALBOT ROSS ACCESSORY RENTALS EVENT.
Q. Is there a minimum for delivery?
A. A minimum order required $300 pesos to qualify for delivery. The minimum amount varies due to season and peak rental times - please inquire to find out the minimum order for your event.
Specify if delivery is above or below the street level. If these services are needed, please contact us in advance. Additional charges will be made based on the logistics of the event and requests specific time of delivery and collection.
Local / pick-up delivery is included with a minimum order of $ 250.00. Orders not meeting the minimum will have a / collection fee at $ 75.00 delivery. Refueling Standard applies to all deliveries / pick-ups. Additional restrictions may apply. Please call our office for details.
Q: What do you consider your area of "local" delivery?
A. Our local delivery area ranges from Punta de Mita to Cabo Corrientes For an additional fee, delivery and collection service in other areas can be arranged. Please call our office for more information.
Q. Where will the team?
A. The equipment will be delivered on the ground level to a dock, door, garage, or yard that is immediately accessible to our trucks (within 75 feet). The equipment must be restacked and ready for collection in the same manner and place as delivered.
Q. Can I make changes to my order after it has been placed?
A. Changes can be made until 5 days before the date of service. The reductions made less than 5 days are subject to a minimum restocking fee of 50%. Additions made less than 48 hours will be treated as a new order. If the new order requires delivery, you must meet all delivery requirements.
Q. TALBOT ROSS ACCESORY EVENT RENTALS can arm or arrange items to be delivered?
A. Services are available for an additional charge, but these arrangements must be made in advance, ie we do not we arm or disarm any item, it will be by the customer or if requested, an additional cost of labor will be applied . When tents are arranged configure our staff and make them fall for you.
Cleaning / Damages
Q. What is my responsibility when items are returned?
A. All items must be returned as received. The articles must be disassembled, stacked and ready to be picked up by us. The bases, the bases of candles and glassware dishes must be cleaned and packed back into the containers in which they were received. Please inquire for specific cleaning instructions TALBOT ROSS ACCESSORY RENTALS EVENT.
Q. What happens if something is broken, damaged or lost?
A. We charge for all missing or damaged to the value of the total cost of replacing items. The team should be well secured and protected from weather conditions even when not in use.
Q. Why should I choose TALBOT ROSS ACCESSORY RENTALS EVENT?
A. We are a rent of dedicated event decoration that have been in business for 45 years. We are proud of our team and we are ready for immediate use. We have a team of professionals to help you make your event a success.
Q. What if I have questions that were not answered by this FAQ or want to give feedback?
A. Please use our form to contact ROSS TALBOT EVENT RENTALS.